Warranty
Most
our products are covered by a 30 days manufacturer warranty. Some
products have a 45 or 90 days manufacturer warranty. In this case it is
highlighted on the product page.
During the warranty period defective items will be replaced or repaired at no charges.
Before
initiating a return, please contact us to explain the situation. We
will guide you trough the process and an RMA (return merchandise
authorization) number will be provided to you.
Returns with no RMA
are subject to refusal and additional re-stocking fees. For detailed
information about the return process and after sales click here
Refunds
Should you need a refund, you must notify us within 15 days from the date of purchase by opening a ticket
on our help desk. We will guide you trough the process and an RMA
(return merchandise authorization) number will be provided to you..
Items returned for refund without an RMA will be rejected.
Before initiating a refund request please make sure to comply with the following
- Open a ticket on our help desk within 15 days from the date of purchase and wait for an RMA (return merchandise authorization).
- The item(s) must be returned to us within 14 days from reception of the RMA (return merchandise authorization) with a carrier providing tracking information.
- Customer must pay freight to ship back.
- Item(s)
must be shipped with original packaging and all contents that were in
the boxes when shipped. ie. batteries, manuals, solar panels, flag, etc.
- Items and boxes must be in resell-able condition.
- A re-stocking fee applies if the purchase is not returned in its original condition.
- Original shipping costs will not be refunded.
- Once the items are received and inspected the refund will be processed.
Shipping
Orders
within the USA are shipped using Ground UPS or FedEx. Shipping cost is
determined by weight. A small handling charge is added to all orders.
Contact us for international shipping quotes and we’ll find the most
efficient and cost-effective method to deliver your order.
In order
to keep our prices attractive, to reduce shipping costs and for warranty
issues, some of our products are shipped directly from the
manufacturer.
Privacy
Your
personal information is kept private and secure. When using our site to
place an order, we collect your name, email address, address, telephone
number, and a password. This information is used solely to process your
orders and update you.
If you subscribe to our mailing list your
email will be used to keep you informed about our latest offers. You can
unsubscribe at any time.
We use cookies on our website just to keep
track of your current shopping session. This allows you to retrieve your
shopping cart at anytime.
Information submitted will not be shared,
sold, reused in lists, or be used for any other purpose than to
complete a transaction or address your concern
Out of Stock Products
We
will keep you informed of any products that you have ordered that are
out of stock. You may cancel your order at any time prior to shipping.
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